Our client is seeking a proactive and detail-oriented Customer Operations Coordinator to support both customer service and administrative operations. This role serves as a key point of contact for customers while ensuring orders, account information, product data, and daily operational tasks are handled accurately and efficiently. The ideal candidate enjoys working in a fast-paced environment, solving problems, and delivering exceptional customer support.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.
• Process customer orders accurately and ensure timely order entry and fulfillment.
• Provide information regarding product availability, pricing, and order status.
• Route technical product inquiries to the appropriate internal team members.
• Create and maintain customer accounts within company systems.
• Update and manage customer records in the CRM platform.
• Troubleshoot customer concerns and coordinate resolutions, escalating complex issues when necessary.
• Maintain product and pricing information within the ERP system.
• Review orders to ensure compliance with applicable sales and product requirements.
• Coordinate product returns and assist customers with shipment tracking inquiries.
• Perform daily order reviews and complete end-of-day transaction processing.
• Assist with general office and administrative support activities to maintain an organized work environment.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Two or more years of experience in customer service, administrative support, order processing, or a related office environment.
• Strong verbal and written communication skills with a professional customer-focused approach.
• Demonstrated commitment to providing an outstanding customer experience.
• Proficiency with Microsoft Office and general business software applications.
• Experience working with CRM, ERP, or other business management systems is a plus.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced setting.
• Collaborative team player with strong problem-solving skills.

Additional Information

• Pay: $25-26/hr.
• Schedule: Mon - Fri, 8:00am - 4:30pm
• Location: Apple Valley, MN
• Type: Contract-to-hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.